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UID:d7612db6260c308d483dd1f128b87895@eimf.eu
SUMMARY:Fraud & Disabilities: I Stammer...Am I a Red Flag?
DESCRIPTION:Did you know that between 1-3% of UK adults stammer? Despite t
 his\, many customer verification processes do not account for speech differ
 ences\, potentially leading to misunderstandings\, stress\, and even servic
 e denial. In this insightful webinar\, Claire\, a counter-fraud expert who
  stammers\, will explore how stammering affects customer interactions\, sec
 urity verification\, and fraud prevention. Key Discussion PointsStammering
  & Communication Challenges– How people who stammer use avoidance techniq
 ues\, and what happens when substitution isn't possible.Fraud Prevention & 
 Security Checks– Why financial institutions require fixed-answer security
  questions (e.g.\, name\, phone number\, postcode).– The perception bias:
  How pauses in speech can mistakenly be seen as dishonesty (APA\, 2021).Leg
 al & Compliance RisksHow failing to accommodate stammering can lead to non-
 compliance with:– The Equality Act 2010– Consumer Duty of CareFinding t
 he Balance: Fraud Detection vs. Customer CarePractical insights on inclusiv
 e verification processes that support customers while preventing fraud. Wh
 y Attend?– Gain first-hand insights from a counter-fraud expert with live
 d experience.– Understand the impact of speech differences on fraud detec
 tion.– Learn best practices to make customer interactions more inclusive.
  Join us for this essential discussion on creating fair and accessible cus
 tomer verification processes. SpeakerClaire Maillet | Counter-Fraud Expert
  & Content Creator | PhD Researcher & Disability Advocate
LOCATION:Online
DTSTAMP:20260901T100054Z
DTSTART:20250512T120000Z
DTEND:20260901T130000Z
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