In today’s challenging business environment high performing teams are an essential element of an organisation’s competitive advantage and ultimately their success. High performing teams are characterised by engaged and productive members who understand how to contribute in ways that produce results that go beyond what any individual could accomplish alone.
But not all teams reach levels of high performance, and in fact many teams often get stuck in stages of low performance producing results that are sub-par to those that could be achieved by an individual.
Managers play a critical role in the development of teams and determining whether their outcome will be of high stature and performance or dysfunction and underperform. In order to achieve the former outcome, managers need skills, knowledge and tools that will guide and assist them in developing their teams to high performance.
The programme is designed to enable managers to develop their teams to their fullest potential and will provide managers with the knowledge, skills and resources to better understand how teams develop over time and how to safeguard their teams from costly dysfunctions that lead to demotivated staff, hostility and ultimately poor performance and quality.
Upon completion of the programme, participants will:
- Understand the importance of functional teams and the role of the manager in creating these
- Recognise the stages of team development and the most appropriate practices and strategies to build high performing teams
- Identify critical factors for strong teams, and how to safeguard against common dysfunctions
- Develop effective team communication skills to foster empathy and trust
- Implement strategies for coping with team challenges effectively
- Nurture a leadership mindset conducive to high performing teams
Setting the context for effective team development and management
- Benefits of effective team building
- Team dynamics and cohesive teams
- Communication to enhance teamwork
Tuckman’s stages of team development
- Characteristics of each stage
- The managers role at each stage
Characteristics of high performing teams
- Importance of trust in developing high performing team
- How conflict can assist team performance
- Strategies for coping with team challenges
- Develop and enhance team commitment
- Promoting accountability
- Nurturing goal orientation and a mindset which focuses on results
This course is interactive in nature and participants will be actively involved, using their own experiences and challenges to reinforce and adapt the new knowledge and skills to their own reality, as well as examples, case studies and simulations provided by the trainer.
Use of self-assessments and reflective exercises will also allow participants to increase awareness of their teams’ current stages underlying issues and provide opportunity for peer reflection and discussion.
The session will combine elements of PowerPoint presentations, Flip-chart notes, small group and open discussions, audio/visual material and experiential exercises.
Who Should Attend
The programme is suitable for all departmental heads, managers and supervisors who manage a team (of any size).