Those of us working in control functions face particular difficulties in getting our message across. What we have to communicate is often complex, technical and sometimes unwelcome. Our audience can be indifferent, resistant and fearful of being criticized or exposed. Meeting these challenges calls for a considerable level of skill, and some psychology, to be employed in the written word.
This intensive and very practical one-day course is designed to help professionals in compliance, risk and audit roles to improve their written communications and achieve results from their writing. It can be difficult to convey complex, technical messages in a way which engages readers and calls them to action. In this course you’ll learn a variety of tools and techniques which help you to engage, influence, and persuade, whilst ensuring that you write to the highest professional standards.
Attending will be enable to
- write with purpose
- understand your target audiences
- understand the barriers to good written communication and how to overcome them
- avoid technical jargon that creates misunderstandings
- organise information so that the impact of your key messages comes through
- present data in a meaningful way that supports the words
- recognise that consistency of the message through all mediums is imperative
- manage the reader’s expectations
- refresh the key rules of grammar and punctuation
- build conclusions supported by facts
- make compelling recommendations
- Establish the benefits of correct communication and the current performance level
- Demonstrate the importance of analysing the language, priorities and needs of the recipients of your message
- Understand how to approach the construction of a clear communication that coveys the appropriate level of impact
- Create the structure of a report
- Identify common errors to avoid that divert attention from the message
- Construct clear conclusions and recommendations
Who should attend
Anyone in Compliance, Risk or Audit, responsible for preparing reports, explaining the impact of new rules, legislation and guidance or delivering difficult messages in writing.