Conflicts, especially in the form of verbal disagreements are an inevitable occurrence in the workplace and it is managers who are often required to resolve these.
For many managers however, this is not an easy task – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. All too often, poor resolution strategies are employed resulting in escalation of the disagreement, conflict and aggression or avoidance of the disagreement and the creation of an environment of false harmony, where the disagreement exist, but is not discussed or resolved.
This training workshop will provide managers with insight into the causes of conflict and possible resolution strategies that can be employed in the workplace. It will also increase their awareness of their own emotional triggers and provide the tools (including active and empathic listening, asking questions and evaluating the personalities involved) needed to productively manage and resolve conflict.
The purpose of the current programme is to help managers develop effective conflict identification and resolution skills. Upon completion participants will be able to:
- Identify and understand disagreements, and their role in managing these in the workplace to maximise individual and team performance
- Identify their own style in influencing others and managing conflict
- Determine the strategies that they need to use to successfully resolve conflict situations
What is disagreement and conflict and how can managers use this effectively
- Building team norms that embrace disagreement
- Setting rules for appropriate responses to conflict
- Differences in values, perceptions and style
- Differences in work resources, roles, goals and pressures
Understanding my conflict resolution preference
- How do I respond to disagreements and conflict?
- How does my personal approach affect how I manage disagreements at work?
- A model for understanding resolution strategies
This course is interactive in nature and participants will be actively involved, using their own experiences and challenges to reinforce and adapt the new knowledge and skills to their own reality, as well as examples, case studies and simulations provided by the trainer.
Use of assessments and reflective exercises will also allow participants to increase their awareness and provide opportunity for peer reflection and discussion.
The session will combine elements of PowerPoint presentations, open discussions and experiential exercises.
Who Should Attend
The programme is suitable for managers who face disagreements with colleagues or who experience disagreements and conflict among people in their teams.