European Institute of Management and Finance | Incidents and Insurance Claims Management
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Incidents and Insurance Claims Management

Incidents and Insurance Claims Management


All businesses, large or small, need to have an incident management response plan in place in order to effectively mitigate an incident whether it is a cyber attack, a data breach, fraud, or any other critical threat and be able to respond in a timely manner.


Incidents may cause disruption to the operations, services or functions of an organization. Without effective incident management, an incident can potentially disrupt vital assets and functions of the business, such as, employees, customers, IT systems and information security, processes, property and other areas business areas.


Incident management helps an organization to plan and respond to incidents, investigate and identify root causes and recommend corrective actions so that similar incidents can be prevented in the future. Furthermore, Incident management and investigation is also critical when dealing with insurance claims and insurers.


This course shall introduce the principles of incident management, investigation and reporting, as well as the design and implementation of incident management plans, the roles and responsibilities of incident response and management teams and the methods of incident analysis, recovery and emergency response strategies.


Best practices in the management of insurance claims and how to manage the insurance process with insurers will also be introduced.



Training Objectives


On completion of this course participants shall be able to:


  • Understand what an incident is
  • Implement the incident investigation process and analysis techniques
  • Understand the importance of having an incident management plan
  • Understand the role and responsibilities of the incident response and management teams and the resources required
  • Understand the principles of crisis and emergency response management
  • Implement best practices in managing insurance claims



Training Outline


  • Issues, incidents and near misses
  • How incidents affect the organization
  • Principles of incident management
  • Incident management plan
  • Roles and responsibilities
  • Incident management team
  • Incident response team
  • Incident investigation
  • Principles
  • Human Factors
  • Incident analysis methods
  • Incident reporting
  • Emergency response and recovery strategies
  • Insurance Claims reporting and investigation
  • Insurance cover, limits, exclusions, deductibles
  • Various types of insurance claims
  • Managing the insurance claims process
  • Insurance coverage issues



Training Style


The course is delivered through presentations, group discussions, case studies and workshops.



CPD Recognition


This programme may be approved for up to 5 CPD units in Insurance Services. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.


Professionals requiring CPD units to meet the education requirements for an occupational licence renewal, and/or for maintaining other professional memberships/certifications which accept CPD in Insurance Services, are advised to consider training subjects in categories that indicate CPD training in Insurance Services.



Who Should Attend


This course is suitable for anyone who is involved in incident management or investigation, such as:


  • Risk Managers
  • Compliance Managers and Officers
  • Safety Officers
  • Operations Managers
  • Insurance claims Managers and Investigators
  • Finance and Audit Managers
  • Heads of Departments
  • Anyone involved in an incident management team