As from the 1st of October 2018, the IDD regulates the way insurance products are designed and sold both by insurance intermediaries and directly by insurance undertakings in the EU.
The IDD sets an extensive mechanism regarding product design/presentation and consumer support, and all persons involved in the insurance industry must now have sound knowledge and a clear understanding of this. This programme has been designed to clarify the requirements of the IDD both on the documents and the information required to be provided, thus enabling professionals to comprehend this new requirement.
Furthermore, it will concentrate and examine the information that should be given to consumers before they sign an insurance contract, together with the more onerous conduct of business and transparency rules which the IDD imposes on distributors.
By the end of the programme, participants will be able to:
- Comprehend the requirements of the IDD
- Learn how to implement the documentation’s and the “provision of information” requirement
- Become familiar with the different obligations when approaching a new client, or when extending the business relationship with an old customer
- Introductions: The aim and scope of the IDD and its requirements
- Precontractual clarifications
- Information to be provided
- Necessary documents
- The rights of the customers
- Conflicts of interest
- Case law
- The IDD requirements
- Rights and claims
- The procedure of complaints against distributors and insurance companies
- Selling against the advice
- Practical examples and methods of resolving them
The programme is designed to deliver knowledge and enhance participants’ skills via short lectures, case-studies and practical examples, by the presentation of the IDD framework.
Participants will also benefit from customised feedback on the elaboration of the crucial aspects of the IDD requirement at the end of the programme and take away the knowledge gained to be transferred at their workplace.
The programme will focus mainly on practical clarifications on the standard terms of precontractual documents used, as well as on practical insights on how to handle customers’ complaints and cases of conflict of interest.
Who should attend
The programme will be of particular benefit to:
- Insurance intermediaries
- Bank employees
- Insurance employees