European Institute of Management and Finance | Managing People Successfully: Emotional Intelligence, Coaching, Delegation and Feedback
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Managing People Successfully: Emotional Intelligence, Coaching, Delegation and Feedback

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Managing People Successfully: Emotional Intelligence, Coaching, Delegation and Feedback


For organisations to maintain their competitive advantage in today’s complex and demanding business environment, all staff need to be engaged, motivated and developed aptly to be able to perform their duties to the best of their abilities. This, however, is no easy feat and makes demands on managers, who are more challenged than ever before. In addition to their technical competencies and tools for effective day-to-day management and coordination; managers also need to develop a leadership mind-set and a set of competencies and tools with which they can successfully lead and develop people and hence achieve personal, departmental and company goals.


Emotional Intelligence (EQ), an essential management requirement of our era, encompasses a set of competencies which allow managers to develop the leadership mind-set and the competencies they need to be successful by enabling them to understand and manage emotions and impulses in themselves and others. Using the competencies of emotional intelligence, managers can develop the correct mind-set and equip themselves with a plethora of tools, skills and techniques to harness the power of EQ and safeguard their success.


This programme zeros-in on the competencies of emotional intelligence that  will enable managers to run their departments on a day-to-day basis, develop their staff and enable the creation of a productive climate and corporate culture conducive to the growth and success of the business.  Using learnings from the latest thinking and research in the fields of psychology management and neuroscience, the programme will challenge and stretch managers thinking as well as providing the opportunity for them to practice many of the skills taught.



Training Objectives


The purpose of the current programme is to help managers nurture a leadership mindset and develop emotional intelligence competencies to bring successful practices, techniques and tools to their everyday tasks and duties, particularly those pertaining to the effective development of their staff. Upon completion, participants will be able to:


  • Understand the importance of a leadership mindset and the link between this and emotional intelligence and the effective development of staff through coaching and feedback.
  • Recognise their management style and the impact that this has on the behaviour, motivation and performance of those around them
  • Realise the potential of cognitive diversity and know how to adapt their approach and communication style to maximize the effectiveness of their collaboration, regardless of the working style of the other person
  • Recognise different leadership styles and know when to apply these
  • Understand the power of empathy and how to use this as an effective leader to motivate, inspire and engage those around them
  • Understand the different dimensions of coaching and the impact this can have on the on the development of the people within their departments
  • Prepare and plan for effective feedback



Training Outline


Introduction and Warm-up


The current business landscape and the need for new skills

  • Developing a leadership mindset – how emotional intelligence can assist


Developing Self-awareness

  • Understanding emotions and their impact on leadership
  • Recognising my style and preferences and how this affects those around me



  • Appreciating that management style is a choice
  • Self-management to be an effective leader


Social awareness

  • Harnessing the power of empathy – seeing things from other’s perspective
  • Effective communication – it’s not just about information
  • Assertive communication


Relationship management

  • Building cooperative relationships with staff and other key stakeholders


Developing staff for tomorrow through effective use of

  • Delegation
  • Coaching
  • Feedback



  • What is delegation and what is it not
  • Barriers to delegation
  • How to overcome these and delegate effectively



  • Coaching as a style of management and as a way of thinking
  • Coaching as a tool for effectively developing people



  • How, and on what should managers give feedback
  • A feedback model for effectively reinforcing or redirecting performance and behaviour



Training Style


This course is interactive in nature and participants will be actively involved, using their own experiences and challenges to reinforce and adapt the new knowledge and skills to their own reality, as well as examples, case studies and simulations provided by the trainer.


Use of self-assessments and reflective exercises will also allow participants to increase their self-awareness and provide opportunity for peer reflection and discussion. All sessions will combine elements of PowerPoint presentations, Flip-chart notes, small group and open discussions, audio/visual material and experiential exercises.



CPD Recognition


This programme may be approved for up to 14 CPD units in HR, Leadership and Management. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.


Professionals requiring CPD units to meet the education requirements for an occupational licence renewal and/or for maintaining other professional memberships/certifications which accept CPD in HR, Leadership and Soft-skills, are advised to consider training subjects in categories that indicate CPD training in HR, Leadership, Management, Personal and Professional Skills.



Who Should Attend


The programme is suitable for managers of all levels including:


  • Team Leaders, Supervisors and Managers looking to develop their management and leadership capabilities
  • Experienced managers looking to update, reinforce and/or refine existing knowledge and skills