Coaching to Improve Performance

In order to maximize team performance, managers must be able to develop the potential of each member of their staff. Coaching is a key driver for developing such potential and therefore a key contributing factor to the success of teams.

Utilizing coaching, both as a management mindset as well as a specific tool, not only supports personal development but also deepens the relationship between manager and team member resulting in greater levels of staff engagement and hence performance. It is for this reason that coaching has been highlighted as one of the most powerful activities a manager can practice.

Objective

This training programme is intended to help managers appreciate the different levels of coaching (from mindset to tool) and to develop their competencies in both these areas so that they are able to develop strong relationships with and support the development the people they manage.

Content

• Introduction and Warm-up
• Goals
• Essential coaching techniques: listening, clarifying and questioning
• Use of coaching models for planning and executing effective coaching conversations
• Understand when coaching is appropriate (and when it is not)
• Identify and overcome barriers to coaching at work

Three levels of coaching

Coaching as a style of management

• Supporting the personal development of individuals
• Feedback as a norm within the team

Coaching as a mindset

• Making every-day conversations, coaching conversations
• Harnessing the power of questions as an answer to challenges
• Giving motivational and re-directional feedback

Coaching as a tool

• Using coaching as a management tool (practical exercise)

Who should attend

The programme will be of extreme benefit to any professional who deals with people, including Lawyers, Accountants, Departmental Heads, Managers and Team Leaders.