In our modern and ever-changing business environment it has become most evident that the role of a manager is far more demanding than ever before. Indeed, as the face of the business world changes and the pace increases more and more demands are made on managers both at a cognitive and an emotional level.
Whilst academic qualifications and experience often provide the technical skills required at a cognitive level, these alone, are not enough to enable outstanding management performance or to safeguard business success. This critical aspect of management requires a different set of skills, which develop as we increase our competencies in the area of Emotional Intelligence (EQ).
EQ, which has been highlighted as one of the fastest growing and essential management requirements, encompasses a set of competencies which allow business professionals to understand and manage emotions and impulses in themselves and others, to communicate effectively, problem solve and build rapport even in stressful and tense situations.
This one-day training course uses the latest know-how in this critical area for management success, to create a practical and thought-provoking programme highlighting the fundamental principles of EQ, and, how these relate to effective people management. It will provide managers with the core tools, approaches and critical skills to manage people confidently and sensitively to ensure staff remain motivated, diligent and productive.
Objective
This training programme is intended to help managers develop their EQ competencies which will enable them to better understand and develop the people they manager and subsequently, to improve performance
Content
Who should attend
The programme will be of extreme benefit to any professional who deals with people, including Lawyers, Accountants, Departmental Heads, Managers and Team Leaders.