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Handling Client Complaints, Treating Customers Fairly, Product Governance, Financial Promotion and Appropriateness

Contact us for Group Registrations of 4 people or more

October 9, 2020 9:00 am
October 26, 2020 11:45 am
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CPD Units
15 hrs
HRDA eligible €245, Non-HRDA eligible €500 (both + €95 VAT)

HRDA is a subsidy provided to companies registered in Cyprus that meet specific criteria. More Information


Friday 09/10/2020 - 09:00-11:45

Wednesday 14/10/2020 - 09:00-11:45

Friday 16/10/2020 - 09:00-11:45

Wednesday 21/10/2020 - 09:00-11:45

Friday 23/10/2020 - 09:00-11:45

Monday 26/10/2020 - 09:00-11:45

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Adam Samuel

Adam Samuel is a lawyer qualified in the UK and the USA. Since 1996, Adam has run his own training and consulting business, helping out regulators in three continents on customer-facing issues. He has the qualifications required of financial, mortgage and equity release advisers and the UK CISI compliance diploma.

Adam wrote the only book on consumer financial services complaint handling in the UK and a guide to the SFC Code for Intermediaries in Hong Kong. The Gibraltar Supreme Court followed his expert evidence in van Geens v. Jyske Bank on product risk, compliance and advice standards around the world. Adam has broadcast on a number of BBC domestic and World Service programmes, including the national news, on financial services compliance and banking issues.
See all courses by Adam Samuel