We live in an everchanging business environment where the digital world and it’s constant development across numerous areas of business has had, and will continue to have an enormous impact. This is especially true of the Banking sector and the way it operates across a large spectrum of areas, including customers, personnel, new initiatives, products, projects, systems and social media.
Banking professionals who are involved in the changing digital marketplace need to have a high level of understanding of what it actually means to be digital. Particularly, those who are involved in changing banking models, innovation, technology, regulation in retail and commercial banking, cyber-security and social media, just to mention a few vital areas, must have the relevant and updated knowhow to help their organisations move forward in this increasingly competitive environment.
The New Banking Market
- Digital Banking Market Place – Drivers of change
- Traditional Banking to Digital Banking – the issues of Legacy Systems and Culture
- New Digital Banks – Specialist, Challenger or Neo Bank?
- The threats from Big Tech and others
- Traditional and Digital Business Models in banking
- Channels to market – Omni Channel, Multi-channel, or no channel?
Implementing Digital Strategies
- Cost Implication for existing banking and new architecture
- Universal banking and new technology
- Technology – Buy, Build or License?
- Creating the Marketplace
- Open Banking: Advantages and Disadvantages
Marketing & Digital Banking
- Customer Segmentation
- Impacts on Customer Acquisition
- The Impact and influence of Social Media
- Measure what matters
Risk & Regulation
- Regulation impact on Digital Banking
- Managing Operations & Operational Risk
- Staying Safe: Cyber Risk
- Global Regulation Differences – some Digital Banks Abroad
The Human factor
- Talent – How to identify your needs
- How to make the learning and changes work in your organisation
This course will be highly participative. The course leader will present, guide, and facilitate the learning, using a range of methods including discussions, video, case studies and exercises. Where appropriate, these will include real issues brought to the course by the participants.
This programme may be approved for up to 7 CPD units in HR, Leadership, Management and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.
Who Should Attend
Executives and Banking Managers and Leaders working in, responsible for, or interested in changing banking models, innovation, the impact of technology and regulation in retail and commercial banking, and who lead change in these areas.