Incident and Claims Management

For 3 registrations from the same entity, a standard 10% discount will apply. For over 4 registrations please contact us.

May 28, 2021 9:00 am
Live Online   View map
CPD Units
7 hrs
€220 + VAT


Friday 28/05/2021 - 09:00-17:15

Share this Training Programme:

Back to Training Calendar

Request Information

Complete the below form and a member of the EIMF Team will contact you shortly. To register to this programme click the ''Register Here'' button above.


Event Details


All businesses, large or small, need to have an incident management response plan in place in order to effectively mitigate an incident whether it is a cyber attack, a data breach, fraud, or any other critical threat and be able to respond in a timely manner.


Incidents may cause disruption to the operations, services or functions of an organization. Without effective incident management, an incident can potentially disrupt vital assets and functions of the business, such as, employees, customers, IT systems and information security, processes, property and other areas business areas.


Incident management helps an organization to plan and respond to incidents, investigate and identify root causes and recommend corrective actions so that similar incidents can be prevented in the future. Furthermore, Incident management and investigation is also critical when dealing with insurance claims and insurers.


This course shall introduce the principles of incident management, investigation and reporting, as well as the design and implementation of incident management plans, the roles and responsibilities of incident response and management teams and the methods of incident analysis, recovery and emergency response strategies.


Best practices in the management of insurance claims and how to manage the insurance process with insurers will also be introduced.



Antonios Karpasitis

Antonis has over 40 years of international professional experience in non-life and life insurance with specialization in construction and large infrastructure projects insurance programs.

Managed the insurance programs of multi-million-dollar projects such as airports, highways, sports centres, housing complexes, dams residential and office buildings etc. in the UAE, Saudi Arabia, Libya and Cyprus.

He has over twenty years of life insurance general management experience in Cyprus and Central Europe with large multinational insurers. Holds a bachelor’s degree in business from SUNY and an Executive Development Diploma from the Wharton School of the University of Pennsylvania.

He holds the title of Chartered Insurer, he is Associate in Risk Management with the Insurance Institute of America, and a Fellow of the Life Management Institute.

He is a certified risk management professional with the Federation of European Risk Management Associations (FERMA) and a PECB certified ISO 31000 Lead Risk Manager. He is also a certified trainer with the Human Resources Development Authority (AnAD) of Cyprus.
See all courses by Antonios Karpasitis