Training Outline

Module 1: Foundations of the programme – management essentials

• Management vs. doing
• The components of good management
• Emotionally intelligent management
• Flexible management
• Managing in a virtual environment

Module 2: Excellent communication

• Business as a conversation
• The dangers of poor communication at work
• The impression you create
• The art of really listening
• The art of questioning
• The language of influence
• ‘Meta-programmes’
• Communicating in a virtual working environment

Module 3: Motivation and teamwork

• Myths of motivation
• Creating a motivating environment
• High performance and tick-box cultures

Module 4: Delegation for results

• Effects of poor delegation
• Benefits of good delegation to both manager and delegate
• Helpers and barriers
• A framework for effective delegation
• Using delegation in succession planning and talent management

Module 5: Giving feedback that sticks

• An end to the ‘positive sandwich’
• Feedback as structured information
• General principles of giving feedback
• A framework for giving behavioural feedback
• A framework for giving more serious feedback

Module 6: Collaborative decision-making and problem-solving

• Why collaborate?
• Practical tools for collaborative decision-making and problem-solving
• Large scale techniques for collaborative effort
• Collaboration across teams and functional areas

Module 7: Managing change

• Myths of change
• Why must every business change?
• Business drivers of change
• What makes change fail (and what to do about it)
• Understanding and managing reactions to change
• Practical tools for managing change

Module 8: Coaching for results

• What is business coaching?
• The coaching ‘contract’
• A model for coaching: GROW
• Using GROW in practice
• Breaking down complex needs into coachable needs

Training Style

Interactive, practical, and rich in variety. Accelerated learning techniques to embed learning and enhance recall, will be used.  Any theories are immediately grounded in practice so that the learning can be applied immediately in day-to-day work.

CPD Recognition

This programme may be approved for up to 14 CPD units in Management, Personal & Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.

Who Should Attend

The programmed is ideal for:

• Heads of Departments, from all industries and job functions
• Senior Managers, especially those working in demanding and face-paced environments
• Other experienced professionals