test

Strategic Account Management: Capture your client’s imagination



For 3 registrations from the same entity, a standard 10% discount will apply. For over 4 registrations please contact us.


Start
March 9, 2021 3:00 pm
End
March 12, 2021 6:45 pm
Address
25 Megaron Street, 2032 Strovolos, Nicosia, Cyprus   View map
Phone
+357-22274470
Email
CPD Units
7
Duration
7 hrs
Fees
€220 + VAT

Schedule

Tuesday 09/03/2021 - 15:00-18:45

Friday 12/03/2021 - 15:00-18:45

Share this Training Programme:

Back to Training Calendar

Request Information

Complete the below form and a member of the EIMF Team will contact you shortly. To register to this programme click the ''Register Here'' button above.


Description

Event Details

 

Quite often, even the most talented sales professionals tend not to be very organised: they could go to meetings unprepared, or may fail to follow up at the right time, etc. Their valuable talent is thus ‘wasted’ due to poor planning and a lack of structure in their sales activities. This translates to much poorer sales results.

 

Moreover, non-sales staff such as engineers/ operations often form trust relationships with customers and notice important additional needs the customer has. In most cases however, these relationships and the additional valuable customer needs they uncover are largely neglected by the selling organisation – and this again translates to much poorer customer experience and sales results.

 

To top it all, we often see customer-facing departments working in isolation, even in opposition: sales not really talking to administration, or engineers making life difficult for sales, and vice-versa.

 

But it doesn’t have to be this way: When it comes to how we serve our client accounts, there’s a way for all teams in the company to follow a shared vision, truly cooperate, and proactively plan and capture every new need of the client.

 

 

Training Objectives

 

This seminar will deliver a powerful strategy for managing the client account that all customer-facing professionals can follow (regardless of department), so that all can act compatibly towards same goal.

 

The seminar will help the participants be more purposeful in every important client interaction (Clients’ moments of truth) and view every task they have through the lens of business development: to recognise sales opportunities when they occur naturally. This seminar will enable the participants to anticipate the client’s needs and capture the client’s imagination.

 

Speaker
Alkis Kaimakis

Alkis Kaimakis is a sales strategy & sales management consultant, and a CyHRDA certified trainer. He has 20 years of experience in business sales, sales management, and account management. During his career he has held a number of roles, including serving as Sales Manager at Cablenet Communication Systems for a period of 10 years, where he set up and developed the Cablenet Business Services division. As a consultant and trainer he advises organisations on sales management and sales strategy, and offers training on Sales, Account Management, and Customer Service. He holds a Bachelor and a Master’s degree in Information Engineering from the University of Cambridge (UK) and an MBA from the Cyprus International Institute of Management.
See all courses by Alkis Kaimakis