Effective communication is a fundamental element of organisational success, playing a key role in all facets of business and allowing managers to perform the basic functions of their role with impact and success.
Indeed, it is through effective communication that managers cascade new and important information to their teams, help staff develop to high performance, provide targeted and actionable feedback regarding performance, develop trust with employees, clients and other stakeholders and ensure that the day-to-day operations run smoothly, goals are understood and that tasks are completed effectively.
In fact, developed communication skills is often the piece of the puzzle that is missing for managers to really reach their fullest potential and drive their teams and the organisation to success.
This programme uses learnings from the psychology as well as the latest management thinking and research, to enable managers to understand the importance of their communication, develop their skills and hone their tools in this critical area.
The purpose of the current programme is to help managers develop effective communication skills that will allow them to develop effective relationships with the people around them and perform the tasks and responsibilities effectively and efficiently. Upon completion participants will be able to:
- Understand why successful communication is central to successful management.
- Grow relationships through more powerful communication.
- Apply effective communication across a number of workplace situations such as cascading and disseminating information, setting goals, providing instruction.
- Give effective feedback to reinforce desirable behaviours and redirect undesirable ones.
- Use effective questioning skills to get accurate and important information from your staff.
- Develop assertive communicate as the norm for communication in the workplace.
- What is Communication
- Why should I be concerned with communication?
- Model of communication
- It’s not as simple as it sounds – understanding why it can go wrong
- The Effective Communicator
- It’s not just what you say – the importance of non-verbal communication
- Building rapport, showing empathy and practicing active listening
- Understanding different styles and how to work together
- Building lasting relationships
- Increasing motivationthrough communication
- Building Trustwith effective communication
- Critical communication skills
- Cascading disseminating information
- Increasing efficiency in the workplace
- Developing people and providing feedback
This course is interactive in nature and participants will be actively involved, using their own experiences and challenges to reinforce and adapt the new knowledge and skills to their own reality, as well as examples, case studies and simulations provided by the trainer.
Use of assessments and reflective exercises will also allow participants to increase their awareness and provide opportunity for peer reflection and discussion.
The session will combine elements of PowerPoint presentations, Flip-chart notes, small group and open discussions, audio/visual material and experiential exercises.
This programme may be approved for up to 7 CPD units in HR, Leadership, Management and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.
Who Should Attend
The programme is suitable for managers of all levels and across sectors and industries.