Training Objectives

The purpose of the current programme is to help managers nurture and refine their leadership mindset and emotional intelligence competencies to bring successful practices, techniques and tools to their everyday tasks and duties. Upon completion, participants will: 

• Understand the importance of a leadership mindset and the link between this and emotional intelligence  
• Recognise their own management style and the impact that this has on the behaviour, motivation and performance of those around them 
• Realise the potential of cognitive diversity and know how to adapt their approach and communication style to maximize the effectiveness of their collaboration, regardless of the working style of the other person 
• Recognise different leadership styles and the impact they can have in different situations 
• Understand the power of empathy and how to use this as an effective leader to motivate, inspire and engage those around them  
• Know how to positively influence and help others develop to their fullest potential  
• Apply the learnings to improve their skills in a wide area of their day-to-day responsibilities  

Training Outline

• Introduction and Warm-up
• The current business landscape and the need for new skills 

– Developing a leadership mindset 

– What is emotional intelligence and how can this assist managers and leaders

• Developing Self-awareness 

– Understanding who I am and the impact of this on my leadership 

– Recognising my style and preferences and how this my team 

• Self-Regulation  

– Appreciating that management style is a choice 

– Self-management to be an effective manager 

– Maintaining a positive outlook and applying optimism

• Social awareness 

– The importance of empathy – seeing things from other’s perspective  

– Effective communication – it’s not just about information

• Relationship management 

– Understanding motivation and inspiration 

– Exercising effective influence

• Developing staff for tomorrow through effective use of delegation and effective feedback
   

A variety of hands-on activities will be used throughout the course outlined above, enabling participants to practice, reflect and embed the knowledge and skills learnt so as to readily apply this to their jobs. 

Who Should Attend

The programme is suitable for managers of all levels especially those working in demanding and face-paced environments, including: 

• Novice managers looking to develop their management and leadership capabilities 
• Experienced managers looking to update, reinforce and/or refine existing knowledge and skills 

Training Style

This course is interactive in nature and participants will be actively involved, using their own experiences and challenges to reinforce and adapt the new knowledge and skills to their own reality, as well as examples, case studies and simulations provided by the trainer.    

Use of self-assessments and reflective exercises will also allow participants to increase their self-awareness and provide opportunity for peer reflection and discussion. 

All sessions will combine elements of PowerPoint presentations, Flip-chart notes, small group and open discussions, audio/visual material and experiential exercises. 

CPD Recognition

This programme may be approved for up to 14 CPD units in Personal and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.

In-house Training

For groups within the same organisation, this course may be customized to meet any specific needs and delivered in-house.