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Virtual Communication Channels – Email, Telephone, Videoconferencing



For 3 registrations from the same entity, a standard 10% discount will apply. For over 4 registrations please contact us.


Start
May 6, 2021 9:00 am
Address
Live Online   View map
Phone
+357-22274470
Email
CPD Units
7
Duration
7 hrs
Fees
€220 + VAT | Special Offer for this week: €180 + VAT

Schedule

Tuesday 06/05/2021 - 09:00-11:45

Thursday 13/05/2021 - 09:00-11:15

Thursday 20/05/2021 - 09:00-11:45

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Description

Event Details

 

Research indicates that business professionals spend a vast amount of time, in fact over 70% of their working day, in communication with others, which in an average 8-hour day, accounts for more than 5.5 hours. In addition, research suggests that more than half of that time is spent clarifying or ‘fixing’ previous communication.

 

This is true of communication across all channels including face-to-face, written, telephone and videoconferencing although face-to-face communication, which allows information to be transmitted verbally and non-verbally via use of voice and body language tends to be easier for most people.

 

Given the growth of international business and virtual teams, in-person-communication is often not an option and organisations are now relying on channels including telephone, email, and video conferencing to communicate with teams, colleagues, and clients.

 

Despite the increased use of virtual channels (including email, telephone and videoconferencing), many business-professionals struggle to communicate effectively via these channels, which can have damaging effects on relationships with team-members, colleagues and customers and hence on the success of the business.

 

The current programme will address the three channels of communicaiton, that are often the most ineffective or in some cases, even damaging to relationships and business success. It should be noted that these are also the channels which users report creating the most stress, and are:

  • Telephone
  • Email
  • Videoconferencing

 

Using learnings from various disciplines, the current programme will provide tips and best practices for communicating across these important channels, and allow participants the opportunity to practice some of the core skills covered. Knowing what to say and how to say it using these channels is vital for effective communication.

 

 

Speaker
Lefki Angeli

Lefki is a former practitioner in sociology and psychology and as such, has a strong understanding of human behaviour and the motives that drive this. Using this knowledge in the design and implementation of her training, enables her to design and deliver programmes that are relevant and practical hence maximizing participants engagement and learning. With a distinctive passion for human improvement and development, she has been actively involved in training and development throughout her 20+ year professional journey, training and coaching both colleagues and clients. Over the course of this journey, she has earned the reputation as an engaging and effective professional whose excellent communication skills and supportive approach enables her deliver long-lasting results to her clients.

Lefki has extensive experience in the training of business professionals as well as coaching of individuals across, levels, industries and areas of specialty. Indeed, she has worked with many renowned organisations including Fortune 500 corporations and Government agencies locally as well as internationally. Her sector experience covers a broad spectrum, such as FMCG, Pharmaceutical, Information Technology, Education and Banking. Some of her most prominent courses include Managing People for High Performance, Harnessing Emotional Intelligence in the Workplace, Effective Communication that brings workplace results and How to Develop and Maintain High Performing Teams, all of which have earning positive evaluations as informative, relevant and practical.
See all courses by Lefki Angeli