For 3 registrations from the same entity, a standard 10% discount will apply. For over 4 registrations please contact us.
Tuesday 16/03/2021 - 09:00-11:45
Thursday 18/03/2021 - 09:00-11:15
Thursday 25/03/2021 - 09:00-11:45
Research indicates that business professionals spend a vast amount of time, in fact over 70% of their working day, in communication with others, which in an average 8-hour day, accounts for more than 5.5 hours. In addition, research suggests that more than half of that time is spent clarifying or ‘fixing’ previous communication.
This is true of communication across all channels including face-to-face, written, telephone and videoconferencing although face-to-face communication, which allows information to be transmitted verbally and non-verbally via use of voice and body language tends to be easier for most people.
Given the growth of international business and virtual teams, in-person-communication is often not an option and organisations are now relying on channels including telephone, email, and video conferencing to communicate with teams, colleagues, and clients.
Despite the increased use of virtual channels (including email, telephone and videoconferencing), many business-professionals struggle to communicate effectively via these channels, which can have damaging effects on relationships with team-members, colleagues and customers and hence on the success of the business.
The current programme will address the three channels of communicaiton, that are often the most ineffective or in some cases, even damaging to relationships and business success. It should be noted that these are also the channels which users report creating the most stress, and are:
Using learnings from various disciplines, the current programme will provide tips and best practices for communicating across these important channels, and allow participants the opportunity to practice some of the core skills covered. Knowing what to say and how to say it using these channels is vital for effective communication.
The purpose of the current programme is to help business professionals develop their communication skills via telephone, email and videoconferencing allowing them to develop better rapport, greater trust and higher levels of customer service, both within their organisation with colleagues and externally with clients and customers.
Upon completion and for each of the three communication channels of telephone, email and videoconferencing participants will be able to:
This course is interactive in nature and participants will be actively involved, using their own experiences and challenges to reinforce and adapt the new knowledge and skills to their own reality, as well as examples, case studies and simulations provided by the trainer. Use of -assessments and reflective exercises will also allow participants to increase their awareness and provide opportunity for peer reflection and discussion
This programme may be approved for up to 7 CPD units in Soft-skills and Personal & Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.
Who Should Attend
All professionals across all industries and job functions.
Lefki is a former practitioner in sociology and psychology and as such, has a strong understanding of human behaviour and the motives that drive this. Using this knowledge in the design and implementation of her training, enables her to design and deliver programmes that are relevant and practical hence maximizing participants engagement and learning. With a distinctive passion for human improvement and development, she has been actively involved in training and development throughout her 20+ year professional journey, training and coaching both colleagues and clients. Over the course of this journey, she has earned the reputation as an engaging and effective professional whose excellent communication skills and supportive approach enables her deliver long-lasting results to her clients.
Lefki has extensive experience in the training of business professionals as well as coaching of individuals across, levels, industries and areas of specialty. Indeed, she has worked with many renowned organisations including Fortune 500 corporations and Government agencies locally as well as internationally. Her sector experience covers a broad spectrum, such as FMCG, Pharmaceutical, Information Technology, Education and Banking. Some of her most prominent courses include Managing People for High Performance, Harnessing Emotional Intelligence in the Workplace, Effective Communication that brings workplace results and How to Develop and Maintain High Performing Teams, all of which have earning positive evaluations as informative, relevant and practical.