Dr Roger Miles advises corporate Boards on governance of behavioural risks, including regulated Conduct and Culture Audits. He is joint Head of Faculty at the UK Finance Conduct Risk and Culture Academy.
Following audit training with PwC in London, he headed stakeholder engagement programmes for corporate brands including Barclays and Vodafone, ran banking sector advocacy groups in Westminster and Brussels, and headed Risk Communications in two HM Government Departments.
His current commissions include in-person behavioural research studies of Board engagement with the Senior Managers Conduct control regime, among Directors of regulated financial firms; developmental research with ‘reg tech’ specialists, building behavioural predictive analytic tools financial firms; and a continuing sector-wide initiative involving more than 250 financial firms, to design generic dashboards for reporting Conduct and Culture, and the Basel III-mandated valuation of Reputational Risk.
He is a Doctor of Risk (King’s College London) (specialist fields: social psychology of risk perception; organisational behaviour; regulatory design), visiting lecturer and research associate at Cambridge University (Judge Business School). His PhD research (2005 – 10) into the psychology of “behaviour risk” and banks’ failure to manage it, accurately predicted the creation and subsequent agenda of Conduct regulators in the UK and worldwide.
His latest book, Conduct Risk Management: A behavioural approach (Kogan Page, 2017) is a popular general management guide to applying behavioural analysis among financial practitioners.