Given its role and importance to any functioning modern economy, ‘trust’ is an essential ingredient between providers of financial services, its clients and even wider society. Unfortunately, financial services is now consistently ranked as amongst the least trusted industry. Any wider respect it may have earned itself in the past has been replaced by suspicion, if not resentment, due to the consequences of the 2008 financial crisis that was largely induced by recklessness of some practitioners. The financial services industry must now regain the trust it has lost through a demonstrable commitment to integrity and ethics applied to all aspects of its work.

Seminar Content:

The ABC of Ethical Conduct

• Understanding the components of ‘Attitude’
• Understanding the components of ‘Behaviour’
• Understanding the components of ‘Culture’
• Understanding the impact on ethical conduct

A Principle-Based Approach to Rebuilding Trust in Financial Services

• Self-Trust: The Principle of Credibility
• Relationship-Trust: The Principle of Behavior
• Organizational-Trust: The Principle of Alignment
• Market-Trust: The Principle of Reputation
• Societal-Trust: The Principle of Contribution

Understanding Conduct Risk

• Ethics versus Compliance
• An Overview of the Key Driver of Conduct Risk
• A Deeper Look at Behavioral Finance

Speak Up

• Whistleblowing
• More Than Whistleblowing
• Best Practice Guidelines for Employers & Employees 

CISI Integrity at Work

• Interactive Session: Case Studies

Who should attend:

This workshop is ideal for any professional working within the financial services and professional services sector.

What will you learn

• By the end of the workshop, you will be able to understand how personal values drive behavior and culture. You will reflect on how your own personal values support the expectation of clients, regulators and the wider society.
• In addition, you will review how trust is earned and maintained, and apply this to the financial services industry. Also, you will learn how to gain clarity on the differences between ethics and compliance and how each supports the other.
• Furthermore, you will consider how ethics and integrity is applied in a micro context within financial services, gain insight into ‘behavioral economics’ and its impact on ethics and integrity in the provision of financial services.
• Lastly, you will consider your role in ensuring a culture of openness and honesty in your workplace as well as share perspectives on practical ethical dilemmas.