€280 - €560
Classroom (Nicosia)
14 CPD Units | 14 Hours
HRDA Subsidised
Course Overview
Managing people has never been more challenging. Today's managers are expected to deliver results through others while navigating increasing workloads, constant change and evolving workplace expectations. Yet many are promoted because of their technical expertise rather than their ability to lead people effectively.
This practical programme equips managers with the mindset, skills and confidence needed to succeed in today's workplace. Drawing on Emotional Intelligence, psychology and modern leadership practices, participants will develop greater self-awareness, strengthen their ability to manage emotions under pressure, understand different thinking, working and communication styles, and build stronger working relationships through empathy, active listening and assertive communication. Throughout the programme, participants will explore practical tools and techniques that can be immediately applied to enhance collaboration, trust, motivation and team performance.
Training Objectives
By the end of the programme participants will be able to:
Understand how the role of the manager has evolved and why managing people requires a different approach.
Recognise the importance of Emotional Intelligence in effective leadership and people management.
Develop greater self-awareness and understand how their behaviour influences those around them.
Apply practical strategies to regulate emotions and respond more effectively under pressure.
Appreciate cognitive diversity and adapt their communication to different working and communication styles.
Use empathy and active listening to strengthen collaboration and working relationships.
Apply assertive communication techniques to handle workplace conversations with greater confidence.
Use practical approaches to motivate and engage the people they manage.
Build trust and create a positive working environment that supports individual and team performance.
Training Outline
Managing People in Today's Workplace
Welcome and programme objectives
The changing business landscape
Why managing people has changed
Emotional Intelligence as a modern management capability
Leading Yourself - Developing self-awareness
Understanding emotions and their impact
Understanding your communication and working style
Recognising the impact of your behaviour on others
Managing Yourself Under Pressure – Developing self-regulation
Emotional self-control
Responding rather than reacting
Maintaining a positive outlook
Practical strategies for remaining effective under pressure
Understanding Others – Developing Social-awareness
Understanding cognitive diversity
Recognising and appreciating different thinking and communication styles
Developing empathy
Active listening
Adapting your approach for more effective collaboration
Building Trust and Engagement – Relationship Management
Assertive communication
Motivating and engaging people
Building trust
Strengthening working relationships
Bringing It All Together – Wrap-up
Personal reflections and key insights
Action planning
Recommended resources for continued learning
Who Should Attend
Newly appointed managers seeking to build confidence and develop effective people management skills.
Team Leaders and Supervisors responsible for leading and motivating individuals or teams.
Department and Operational Managers looking to strengthen their leadership effectiveness and Emotional Intelligence.
Experienced managers wishing to refresh and refine their people management approach.
Technical specialists and subject matter experts transitioning into management roles.
Professionals preparing for future leadership responsibilities
Professionals responsible for leading others and creating positive, high-performing workplace relationships.
Training Style
This highly interactive programme combines short presentations with facilitated discussions, workplace scenarios, practical activities and self-reflection. Participants are encouraged to share experiences, practise new skills and develop practical people management techniques and EQ skills that can be immediately applied in their day-to-day management role.
CPD Recognition
This programme may be approved for up to 14 CPD units in Personal and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.
In-house Training
For groups within the same organisation, this course may be customized to meet any specific needs and delivered in-house.
Lefki Angeli
With an academic background in Psychology and Sociology, 15+ years of experience in positions of Management and Leadership and commitment to her own continuous learning and qualification Lefki has developed a vast portfolio of learning and development interventions, which reflect her strong understanding of human behaviour and the motives that drive this. Using this knowledge in the design and implementation of her training, enables the delivery of relevant and practical interventions which maximise participants engagement and learning. With a distinctive passion for human improvement and development, she has been actively involved in training and development throughout her extensive professional journey, training and coaching both colleagues and clients locally and internationally. Over the course of this journey, she has earned the reputation as an engaging and effective professional whose excellent communication skills and supportive approach enables her to deliver long-lasting results to her clients. Lefki has been involved in the training of business professionals as well as coaching of individuals across, levels, industries and areas of specialty. She has worked with many renowned organisations including Fortune 500 corporations and Government agencies locally as well as internationally. Lefki’s sector experience covers a broad spectrum, such as FMCG, Pharmaceutical, Information Technology, Education and Finance and Banking. Some of her most prominent courses include, Train the Trainers, Managing People for High Performance, Harnessing Emotional Intelligence for Effective Leadership, Effective Communication that Brings Workplace Results, How to Give Effective Feedback, How to be Effective as a Presenter and How to Develop and Maintain High Performing Teams, all of which have earned positive evaluations as informative, relevant practical and applicable to the workplace. Lefki is a Six Seconds Certified Emotional Intelligence Practitioner and HRDA approved trainer.
The invoice is issued on the day the course starts.
Payments can be made by bank transfer, cheque, or credit card.
Certificates are issued within 7–10 days after the course has been completed, provided that the invoice has been paid.
Once your certificate has been issued, you will receive an automated email from Cademy notifying you that it is available.
Click the Get Your Certificate button in the email to download your certificate.
You can also access it from your Cademy account:
To access the course materials, such as presentations and recordings:
The Human Resource Development Authority (HRDA) of Cyprus is a semi-government governmental organisation that supports the development of workforce skills through training and development initiatives. Eligible training programmes approved by the HRDA may qualify for a subsidy, reducing the participation cost for eligible organisations and individuals, subject to the HRDA's terms and conditions.
The HRDA subsidy is available to:
To receive the subsidy, eligible persons must attend at least 75% of the course.
ERMIS is the online platform of the Human Resource Development Authority (HRDA) of Cyprus, used for managing training programme registrations, participant details, subsidy applications, and attendance records. All participants attending HRDA-approved courses must have an ERMIS profile and use the platform’s attendance register to check in and check out during each course session. https://ermis.anad.org.cy/
To attend an HRDA-approved course, you must:
See the FAQs below for detailed instructions.
Yes. ALL participants attending HRDA-approved courses must have an ERMIS profile, whether applying for the subsidy or not.
You can create or access your ERMIS profile here: https://ermis.anad.org.cy/
After booking your course through the EIMF website, you must also register through ERMIS, provided that the required profile(s) have already been created.
You must register through your personal ERMIS profile.
For example: If your organisation includes multiple companies, make sure each participant is registered under the correct company profile.
Around one week before the course starts (or immediately after booking if you register less than one week before the course), we will email you the HRDA course details and instructions on how to complete your ERMIS registration.
When registering for the course through ERMIS, you must upload both of the following documents obtained from the Public Employment Service:
You must update your ERMIS profile:
When submitting your request, you must upload one of the following:
Yes. All participants must log onto the ERMIS system and check onto the attendance register when they join a course session and check out when they leave a course session, as HRDA records attendance.
To receive the subsidy, eligible persons must attend at least 75% of the course. Check-ins and check-outs reflect actual attendance.
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