Even the most experienced leaders encounter tension within their team, especially when diverse personalities and pressures collide. When not managed effectively, conflict can erode trust, reduce morale, and derail performance. However, with the right mindset and practical tools, conflict becomes a catalyst for stronger collaboration.

This interactive workshop will help leaders identify their preferred conflict-handling style and adapt it for different situations. Blending Emotional Intelligence with proven conflict strategies, participants will be guided through techniques to navigate difficult conversations and build an environment of psychological safety—where open dialogue and accountability can thrive.

Through relatable examples and an engaging approach, this session empowers leaders to approach conflict not as a disruption, but as an opportunity to strengthen team unity and innovation.

By the end of the event, participants will be able to:

• Identify and adapt their conflict-handling style to support collaborative leadership

• Apply conflict resolution strategies that enhance team cohesion and productivity

• Use Emotional Intelligence to manage stress responses and improve team communication

• Create a culture where constructive dialogue leads to shared success

This event is designed to deliver strategies for navigating both interpersonal conflict—rooted in communication and relationships—and cognitive conflict, which arises from differing ideas or approaches. The training style is both training-focused, involving a combination of presentation and real-live examples, but also learner-focused, where participants are encouraged to participate in exercises designed to place the learners in scenarios for application of the concepts.

This event is designed for professionals across industries who are responsible for leading diverse teams and managing conflict constructively. It places strong emphasis on Emotional Intelligence, effective communication, and fostering psychological safety within teams.

Speaker | Alana M. Hill, PMP, CSP

An international change leadership expert, inspires professionals to create inclusive, resilient, and competitive organisations. A passionate energy industry veteran, she paves the way for women leaders. Her experience as an engineer and project manager provides real-world insight helps teams excel, even in adversity.

An engaging and dynamic keynote speaker, Alana leaves a lasting impact at conferences, corporations, and colleges with high-energy, actionable content. Audiences love her stories and enthusiasm on stage. She is the author of “What’s Your Catalyst? The Power of Managed Change,” which guides readers to have greater influence and impact.