Booking options
€190
+ VAT
€190
+ VATClassroom (Nicosia)
4 CPD Units | 4 Hours
Course Overview
Every day, professionals are required to express ideas clearly, set expectations, provide feedback and handle difficult conversations, all while maintaining positive working relationships. Yet many people avoid these conversations altogether or approach them with too little confidence or too much emotion.
This practical workshop equips participants with the confidence and skills to communicate clearly, respectfully and assertively while preserving positive working relationships. Drawing on Emotional Intelligence (EQ) principles and practical communication techniques, participants will learn how to express themselves with confidence, deliver feedback effectively and navigate challenging conversations with professionalism and empathy.
Training Objectives
By the end of the programme participants will be able to:
Recognise the difference between passive, aggressive and assertive communication styles.
Communicate ideas, expectations and boundaries confidently, respectfully and assertively.
Apply practical techniques for delivering reinforcing and redirecting feedback.
Respond constructively to defensiveness during feedback conversations.
Training Outline
Speaking with Confidence
Welcome, introductions and programme objectives
The importance of effective workplace communication
Reflecting on communication challenges
The principles of assertive communication
Communicating Assertively
Passive, aggressive and assertive communication styles
Expressing ideas, expectations and boundaries assertively
Practical assertive communication techniques
Workplace communication practice
Giving Effective Feedback
The purpose of effective feedback
Reinforcing feedback
Redirecting feedback
Responding constructively to defensiveness
Practical feedback conversations
Bringing It All Together – Wrap-up
Personal reflections and key insights
Action planning
Recommended resources for continued learning
Who Should Attend
This programme is suitable for professionals at all levels who wish to:
Communicate with greater confidence and clarity.
Express ideas, expectations and boundaries more assertively.
Deliver feedback that encourages learning, accountability and performance.
Respond constructively to defensiveness during feedback conversations.
Build stronger workplace relationships through effective communication and feedback.
Training Style
This practical and highly interactive workshop combines brief presentations with demonstrations, facilitated discussions and realistic workplace practice. Participants will have opportunities to practise assertive communication and feedback techniques in a supportive learning environment, building the confidence to apply them immediately in the workplace.
CPD Recognition
This programme may be approved for up to 4 CPD units in Personal and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.
In-house Training
For groups within the same organisation, this course may be customized to meet any specific needs and delivered in-house.
Lefki Angeli
With an academic background in Psychology and Sociology, 15+ years of experience in positions of Management and Leadership and commitment to her own continuous learning and qualification Lefki has developed a vast portfolio of learning and development interventions, which reflect her strong understanding of human behaviour and the motives that drive this. Using this knowledge in the design and implementation of her training, enables the delivery of relevant and practical interventions which maximise participants engagement and learning. With a distinctive passion for human improvement and development, she has been actively involved in training and development throughout her extensive professional journey, training and coaching both colleagues and clients locally and internationally. Over the course of this journey, she has earned the reputation as an engaging and effective professional whose excellent communication skills and supportive approach enables her to deliver long-lasting results to her clients. Lefki has been involved in the training of business professionals as well as coaching of individuals across, levels, industries and areas of specialty. She has worked with many renowned organisations including Fortune 500 corporations and Government agencies locally as well as internationally. Lefki’s sector experience covers a broad spectrum, such as FMCG, Pharmaceutical, Information Technology, Education and Finance and Banking. Some of her most prominent courses include, Train the Trainers, Managing People for High Performance, Harnessing Emotional Intelligence for Effective Leadership, Effective Communication that Brings Workplace Results, How to Give Effective Feedback, How to be Effective as a Presenter and How to Develop and Maintain High Performing Teams, all of which have earned positive evaluations as informative, relevant practical and applicable to the workplace. Lefki is a Six Seconds Certified Emotional Intelligence Practitioner and HRDA approved trainer.
The invoice is issued on the day the course starts.
Payments can be made by bank transfer, cheque, or credit card.
Certificates are issued within 7–10 days after the course has been completed, provided that the invoice has been paid.
Once your certificate has been issued, you will receive an automated email from Cademy notifying you that it is available.
Click the Get Your Certificate button in the email to download your certificate.
You can also access it from your Cademy account:
To access the course materials, such as presentations and recordings: