
Regularly, we craft business plans and strategies. We upgrade our products or services. We even train and develop our people. And yet, we often discover a number of bothersome problems that crop up. A few examples: customer complaints, misunderstanding between teams, and stifled initiative and creativity from team members. These and other problems force us to devote time and pour money and other resources to solve them.Unfortunately, there are some organisations that expect better results from using the same old processes.
In this workshop the participants will acquire the knowledge and skills to analyse and accurately model business processes at the enterprise level as well as the detailed workflow level.
What you will Learn
This course aims to enable participants to achieve the following objectives:
Trainer: Thomas Poutas

Thomas holds Diplomas in Industrial Sociologist, Economics, Information Science and Electrical Engineering. He has extensively worked as an Interim Project & Operations Manager, Management Consultant and Trainer and Business-Coach in Germany, CEEMEA and China. He had performed numerous designing and business performance management projects, training and coaching for a number of German and international clients.
Thomas has developed and implemented in-house and external Workshops and Trainings for more than 3.000 participants in Change Management, Project Management, Business Process Management, Balanced Scorecard, People Leadership, LEAN-TQM-KAIZEN, Sales Process Management, Time Management , Conflict Management, Outplacement, Intercultural Communication, HR Recruitment & Assessment Centre, Personnel Positioning. Trainees included leaders, executives, managers, workers and employees from different cultures in CEEMEA.
DATES: 05/11/15 – 06/11/15
DURATION: 14 hours
LOCATION: EIMF Premises
TIME: 08:30 - 17:00
FEES: HRDA eligible participants €334, regular cost €572 (both prices Include VAT)
Register Your Interest
Registration Form
Course Brochure
In-House Training
If you would like to discuss bringing this or another topic to your organization on an in-house basis please call us at 22274470 or email us at [email protected].