Effective Communication in the Shipping Industry

Communication is the single most important aspect which provides cohesiveness to any organization. It is like a thread which binds the different functions, departments, people in any organizational structure, be it ships, shore, or the entire company. It is generally found that the root cause of most organizational issues directs towards a lapse or a weakness in communication at some level.

This program aims at introducing the fundamentals of effective communication and attributes which make one an effective communicator.

Learning Outcomes

• • Understand the various aspects of communication and appreciate the need for effective communication.
  • To develop understanding of Assertiveness and its importance in day to day communication, attributes that make one an assertive speaker.
  • Appreciate the need for developing Emotional Intelligence.
  • Develop skills to manage meetings and brain storming sessions effectively.

Seminar Content

• • Communication Fundamentals
    • One Way versus Two Way Communication; Verbal and Non Verbal Communication.
    • Effective Speaking and Effective Listening
  • Assertive, Aggressive and Passive Communication.
  • Emotional Intelligence and its role in developing assertive communication.
  • Effective Meeting/Brain Storming Skills.

Instructor: Pawan Kapoor

Mr. Pawan Kapoor, the Chairman and Managing Director of ISF Maritime Services Pvt. Ltd (Est: 2004), Chief Executive of ISF HR Services (Est: 2003), and Founder & Trustee of Inner Search Foundation – A charitable trust (Est: 2000), has vast and varied working experience of over 36 years in the maritime industry of which 26 years has been with maritime education, training, quality assurance, development and management of organizations and related activities. The ISF Group offers a wide range of services in the maritime and allied sectors. The highlights of his 26 years’ shore career have been the development of the International Maritime Training Centre – IMTC (formerly known as the Indian Maritime Training Centre), which he was also leading from 1998 to 2002. He was then the Chief Executive of the Tolani Maritime Institute, the premier private maritime institute in Pune, India, spread over 120 acres with over 100 staff and 700 students.

Besides various academic and infrastructure developmental tasks at the institute, he spearheaded the change management program to provide the institute a university like organizational structure. Mr. Kapoor is a certified trainer. Besides teaching marine engineering subjects, his experience of developing and running organizations, and interacting closely with management gurus of the well known IIM Ahmedabad, has provided him with the expertise in training in management and human resource areas too. Through various human resource and management programs in maritime and offshore sector, he has trained close to 2000 people till date. These include professionals with seafaring as well as non seafaring backgrounds. He also continues to guide engineers for developing their competence and conducts several value addition programs for deck and engineering staff. He is a lead auditor of ISO systems and has been consulting companies in development and restructuring of their systems to meet customer and internal requirements.