Training Objectives

The purpose of the current programme is to help professionals nurture and refine their mindset and emotional intelligence competencies to bring successful practices, techniques and tools to their everyday tasks and duties. Upon completion, participants will:

• Understand the importance of mindset and the link between this and emotional intelligence
• Recognise their communication style and the impact that this has on their behaviour, motivation and performance
• Appreciate cognitive diversity and know how to adapt their approach and communication style to maximize the effectiveness of their collaboration, regardless of the working style of the other person
• Understand the power of empathy and how to effectively use this for successful collaboration and teamwork and for enhancing the workplace environment

Training Outline

• Introduction and Warm-up

• The current business landscape and the need for new skills
  – What is emotional intelligence and how it can safeguard work performance, well-being and collaboration

• Developing Self-awareness
  – Understanding emotions and their profound impact in the workplace
  – Recognising personal style and preferences and how this affects others

• Self-Regulation
  – Appreciating that behaviour at work is a choice
  – Strategies for self-regulation – Responding v Reacting

• Social awareness
  – The importance of empathy – seeing things from other’s perspective Attention and active listening
  – Effective communication and its impact – it’s not just about information

Who Should Attend

The programme is suitable for any professional, regardless of function or level, who wishes to understand and enhance their Emotional Intelligence (EQ) for improving their effectiveness in the workplace and ultimately succeeding in their chosen field or career.

Training Style

This course is interactive in nature and participants will be actively involved, using their own experiences and challenges to reinforce and adapt the new knowledge and skills to their own reality, as well as examples, case studies and simulations provided by the trainer. Use of self-assessments and reflective exercises will also allow participants to increase their self-awareness and provide opportunity for peer reflection and discussion. All sessions will combine elements of PowerPoint presentations, small group and open discussions, audio/visual material and experiential exercises. 

CPD Recognition

This programme may be approved for up to 8 CPD units in Personal and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.

In-house Training

For groups within the same organisation, this course may be customized to meet any specific needs and delivered in-house.